Password problems

[Netsource]

I just started working for a facility with shortel phones. My problem is that the last admin that dealt with the phones negleted to leave a username or password. So, does anyone know of any way to reset the username and password back to default without killing the entire system?

Thanks

[aspen]

Do you know the password to any of the accounts? If so you can give that user admin rights by editting the database. PM and I will tell you how?

[aspen]

You could find a phone that has never used PCM, like a break room phone. THe password would be changeme. Give that user admin right.

[Netsource]

Password Problems

I have tried to log into the shoreware director using several user names, none of which work. Have used user names that the password has not been changed on and it will not accept changeme. Have used accounts that I know the password has been changed on and the user name and new password will not log me in. help

[aspen]

If you have a username and password that can log into Personal Call Manager or the web client you can go into the shoreware.mde, open the Users table and then change the roleID to 1 of the users you know the username and password for.

Making changes to the tables is not supported by Shoretel. Make a backup of the Shoreline Data Directory.

Users that are not administrators can not logon to the Director. Once you give an account the admin roleID you will beable to logon to the Director.

Understanding this is the reason security of a ST is not just limited to the Director. You need to secure Windows and physical access to the server.

Happy Hacking.