I have a supervisor who needs to monitor 3 workgroups. He also needs to be the only person in one workgroup for overflow reasons. Is there anyway to allow him to monitor the queues without him being logged into 2 of the 3 groups? Right now, there is no way to have him login to just one of the workgroups. He is either logged into all 3 or none. If he is logged into none, he can monitor as expected. The only problem is he is not logged into the workgroup that he is the only member of for the overflow. If he is logged into his workgroup, he is logged into all 3 and his phone rings when he doesn't need to be answering calls.
Hope this makes sense.
Thanks,
Jeff
Hope this makes sense.
Thanks,
Jeff
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