Automating reports

[Gnakas]

Anyone out there have any suggestions on automating report generation? Our Call Center manager always wants the same report at the end of the month (Workgroup Agent Summary) for that month. Let me know if you have any.

Thanks -
Grant

[Jlorenz]

Anyone out there have any suggestions on automating report generation? Our Call Center manager always wants the same report at the end of the month (Workgroup Agent Summary) for that month. Let me know if you have any.

Thanks -
Grant

ECC or Canned Shoretel reports ?

[Crewdawg]

I am interested in the automating the canned reports. Has anyone created a VBScript or Batch that would do, something we all can use as a templete?

[Jlorenz]

I am interested in the automating the canned reports. Has anyone created a VBScript or Batch that would do, something we all can use as a templete?

I know of no known scripts from ShoreTel

There are 3rd party OEM like WinBatch that can be used, does not require any programming knowledge

Also you can use Task Scheduler a windows based tool, You can find that in Control Panel under Administration
or I think
Accessories > System Tools > Task Scheduler

I have automated many items using Task Scheduler