Ring tone not working

[cucm]

Hello Guy n Gals

I have followed the procedure to download the ringtone on the phone.
I can see that the phone downloads it during the restart but I cannot actually hear it when I am choosing my ring tone. I have moved the order of the ringtone with the commands L/rxx but it is still does not play. The red light flashes once (265 model) when I choose the custom ringtone but there is no audio from the speaker phone.
This might not be related but we did also have problems with MOH.
Any ideas ??

Thanks

Feisal

[Dan Harmon]

Try my last two posts in this thread. The problem you describe is the same one I've been having.

http://www.shoretelforums.com/forums/administrators/746-shoretel-ringtones-4.html

In particular, the very last post. Basically, open it up in a non-Vista Sound Recorder (just the basic Microsoft thing) and then:

File >> Save As
clicked on Change (next to Format)
Changed the format to CCITT u-law

I'm sure there's a way to do it in Audacity correctly, but I've given up trying to figure it out when this final step fixes the final problem.

[eazeaz]

Ringtones

Did you try the CTU ringtones? There was a lot of work put into them. They do work.

[cucm]

Ringtones works but not both strings

Thanks, the ctu's work and so does the batman.wav file. I haven't tried the rest yet.
So I am doing the process correctly but it is just the formatting of the wav file.
Can you go through what you used to format the files correctly?
I have noticed that it works for me if I only have one WaveRinger string. If I add a second string it does not work. I have chosen the ring 4 as an example.
WaveRinger1 L/r14 10.180.5.253/batman.wav
WaveRinger1 L/r15 10.180.5.253/batman.wav


Thanks

Feisal

[eazeaz]

Ringers

Test your files using ringer 1

WaveRinger1 L/rg sjkgjksdgjksgsjkgd
WaveRinger2 L/r1 hsdghjsdgsgshjgdhjsgd

that should tell you if it is just a syntax problem with ringer 4. I have only setup ringer 1 (the default).

does it work properly on Ringer 1?

I also noticed that mine say waveringer1 and waveringer2 and yours both say waveringer1