Hello all,
We are in the process of installing and implementing a ShoreTel VOIP system for our 4 locations. We have a server at each location that was configured, on-line, and working properly; however they were all set-up on our data network for testing purposes. We are now at the point where we want to put everything ShoreTel related into a separate VLAN. We have our Cisco data switch ports where these servers are connected properly configured for a Voice VLAN, and we have changed the IP address of the servers for the voice networks. The servers are ping-able across the WAN, and I can connect up to them via Remote Desktop. All the appropriate ShoreTel services are running. However, in ShoreWare Director, in the Quick Look section the servers are showing up in a "down" state with a status of "Error Initializing TMS", and VOIP phones are coming up with "No service".
Anyone have any ideas on what the problem is, and how I can resolve it?
TIA,
John
We are in the process of installing and implementing a ShoreTel VOIP system for our 4 locations. We have a server at each location that was configured, on-line, and working properly; however they were all set-up on our data network for testing purposes. We are now at the point where we want to put everything ShoreTel related into a separate VLAN. We have our Cisco data switch ports where these servers are connected properly configured for a Voice VLAN, and we have changed the IP address of the servers for the voice networks. The servers are ping-able across the WAN, and I can connect up to them via Remote Desktop. All the appropriate ShoreTel services are running. However, in ShoreWare Director, in the Quick Look section the servers are showing up in a "down" state with a status of "Error Initializing TMS", and VOIP phones are coming up with "No service".
Anyone have any ideas on what the problem is, and how I can resolve it?
TIA,
John
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