Create 911 Panic Button on PHone

[napoleon41]

I'm trying to add a 911 panic button to one of the 230's function buttons, but I can't seem to figure out what to add in the blank.

obviously

telephony-->dial number --> ???

I've tried

911
+1911
+ () 911
+0 (000) 000-0911


I finally did something that gave me +91 1 in the blank, but it's basially dialing 9 to get an outside number and then 11, after which I'm prompted for my long distance code.

Thanks!

[Jlorenz]

What Build of Shoretel?

you should only have to put 9911 or 911 in it, no different then doing this through PCM or manual dial.

this is a bug

However, I would caution you on this, a button can accidently be pushed well so can accidently dialing. Just dont hang up 911 hates that

I'm trying to add a 911 panic button to one of the 230's function buttons, but I can't seem to figure out what to add in the blank.

obviously

telephony-->dial number --> ???

I've tried

911
+1911
+ () 911
+0 (000) 000-0911


I finally did something that gave me +91 1 in the blank, but it's basially dialing 9 to get an outside number and then 11, after which I'm prompted for my long distance code.

Thanks!

[napoleon41]

I'm on build 7.5

911 does not work. It won't take it.

[Jlorenz]

I'm on build 7.5

911 does not work. It won't take it.

What build of 7.5

Bascily either way, this should work, if it does not it is a Functional Bug that should be a P1 IMHO

[napoleon41]

The last version I see that we loaded was ShoreTel_7.5_Build_12.14.6901.0

Is there a place I can check for sure to tell me the version. I don't see anything in shorewaredirector to tell me the version.

[Jlorenz]

The last version I see that we loaded was ShoreTel_7.5_Build_12.14.6901.0

Is there a place I can check for sure to tell me the version. I don't see anything in shorewaredirector to tell me the version.

Before you log into ShoreTel Director
Look Left under the Orange S

In Director
Quick Look > Under Servers Column (RIght Side) choose HQ or what ever you named HQ Server
Drill down the new page at the bottom just under events you will see the Build

[napoleon41]

not sure how I missed that . . . but yeah, it's 12.14.6901.0

[Jlorenz]

not sure how I missed that . . . but yeah, it's 12.14.6901.0

I would still report this as a functional bug, it is not an enhancement request either, you should be able to add this as a button.

If your Enterprise, contact your Local ShoreTel SE and your vender to push this. otherwise it does not move very fast

[skone]

I tried to do this a while back even with tech support and didn't get anywhere. Let me know if you figure it out.

[Jlorenz]

I tried to do this a while back even with tech support and didn't get anywhere. Let me know if you figure it out.

This is a serious issue IMO, TAC can do nothing once this is escalated as a bug, it then falls under Tier 2 and engineering.

Your best defense on this is to bring the SR # to you ShoreTel Sales Engineer or Sales Marketing and start sqwauking.

GET A SR OPEN, demand it and get the number, open a webcase if you have to to get that SR.