Auto Attendant Logs

[mutilities]

Hello,

Does anyone know where I can found out what key a caller pressed in the auto attendant? I had a caller get to an extention yesterday and the GM wants to know how it got there. I ran a query on the CDR DB and know it came from the AA.

[mutilities]

Never mind I found it. it in the shoreline data\logs\vmail-{date}.log file.

Look for:

16:42:04.581 [3920] PM: ***** Start new call 0x16abd VMTID 4012 Version 12.6.2405.0

16:42:04.581 [4844] PM: Call offering han 0x16abd
16:42:04.581 [3920] PM: Connecected ID flags 0xc
16:42:04.581 [3920] PM: Start answer call 0x16abd
16:42:04.581 [4844] PM: Call connected han 0x16abd
16:42:04.596 [3920] PM: OpenMediaChannels ID [0,0] Media Handle 015884B0 CallerID +1423xxxxxxx
16:42:04.596 [3920] PM: ID's Call 0x332c2b69 Caller +1423xxxxxxx Called 700 Conn +1423xxxxxxx
16:42:04.596 [3920] PM: Call GUID 00070000-4aa0-4816-6f69-00104903ad9c
16:42:04.596 [3920] PM: Call han 0x16abd, digits DID () DNIS (4121) DNIS mbx ()
16:42:05.424 [4844] PM: Digit detected han 0x16abd ------> 1
16:42:05.784 [4012] VM: Process auto attendant call, tapi handle 0x16abd, PMTID 3920
16:42:05.784 [4012] VM: Process DNIS digits 4121
16:42:05.784 [3920] PM: Set original menu 751
16:42:05.799 [4012] VM: Extension prefix saved
16:42:05.799 [ 424] MS: Mail server open mailbox 751
16:42:05.799 [4012] VM: Set call language to 1
16:42:05.799 [3920] PM: Playfile (st=0 m=0 h=0 l=0) D:\Shoreline Data\Vms\SHORETEL\751\Prompt60.wav
16:42:05.799 [4012] VM: Process menu steps
16:42:05.799 [3920] PM: Collect 1 digits using timeout 5000
16:42:05.799 [3920] PM: Collect 2 digits using timeout 1200
16:42:06.253 [4844] PM: Digit detected han 0x16abd ------> 2
16:42:06.737 [4844] PM: Digit detected han 0x16abd ------> 1
16:42:06.737 [4012] VM: Call transfer state extn 121 extn list ID 0
16:42:06.737 [4012] VM: Transfer call to 121
16:42:06.737 [3920] PM: Play phrase 320 lang 1
16:42:08.800 [3920] PM: Start line transfer to 121 User group 0 COSCPID 0
16:42:08.800 [4844] PM: Line call state 0x2000 han 0x16abd
16:42:08.878 [4844] PM: Call went idle han 0x16abd
16:42:08.878 [4012] VM: Enter wait for call
16:42:08.878 [3920] PM: Port Manager wait for call 1
16:42:08.878 [3920] PM: (MediaOpenClose) Close media handle 0x15884b0
16:42:08.878 [3920] PM: End call main 0x16abd
16:42:08.878 [3920] PM: 0 of 22 call threads are in use
16:42:11.644 [4844] PM: New call han 0x16107