Anyone experienced this problem? Installed Call Manager on a new employee's PC. Everything went fine, no problems with the install. However, when the user starts up Call Manager they get a red 'X' stating that Call Manager is unable to contact the ShoreTel Server. This has happened to 3 new users so far. The only thing that resolved this issue for one of our users was a version upgrade of the ShoreTel server.
Recreating the account, using an IP instead of server name didn't work. But after the Server version upgrade, it worked fine for the user. The other two users came aboard after the upgrade so until I upgrade our server version again, they'll be stuck with the red 'X'. Luckily I'll be upgrading to 7.5 soon so the wait isn't going to be too much longer. Strange stuff.
Thanks -
Grant
Recreating the account, using an IP instead of server name didn't work. But after the Server version upgrade, it worked fine for the user. The other two users came aboard after the upgrade so until I upgrade our server version again, they'll be stuck with the red 'X'. Luckily I'll be upgrading to 7.5 soon so the wait isn't going to be too much longer. Strange stuff.
Thanks -
Grant
Comment