Call Manager install fails

[jdean]

Just upgraded from 6.1 to 7.5 build 12.14.8701.0
All workstations running XP Pro sp2
An agent was having some softphone problems so I decided to reinstall the Call Manager. The uninstall went fine but when I tried to re-install I got:

Launch failed: ShoreTel Call Manager object creation: 0x80004002: No such interface supported

After several unsuccessful attempts I decided to remove all registry entries referring to Shoretel. Now I get:

Launch failed: ShoreTel Call Manager object creation: 0x80040154: Class not registered

Any ideas?

[RandallWrightTMS]

I'm having the same problem.

I have uninstalled/reinstalled, cleaned the registry and reinstalled, still the same problem. Any help would be appreciated.

[Jlorenz]

Log in as local adminstrator and try, do not use domain administrator or User with admin rights

Log in as the Local Adminsitrator and try

[sean]

Yeah, sometimes the Domain Admin will not work. I know this is a fact for Vista Business.

[Jlorenz]

Yeah, sometimes the Domain Admin will not work. I know this is a fact for Vista Business.

Never install as Domain Admin, it pulls policy on install that will always fail, it has to be Local Admin, same with Citrix as well, Use Local admin never domain or User with local admin


90% of the time it is permissions related on the PC
the other 10% is some sort of program aka defender, anti virus, reg watcher or ? that locks TAPI form finishing load or writing to the reg.

running gpresult from the command window will show you all policy on that users pc,

[jdean]

still failing

Thanks for advice, but still failing. I logged in as local admin and ran gpresult. User GP was local but Computer domain GP was still applying. I tried the install but it failed so I removed the computer from the domain completely and tried but failed again. This is all while logged on as the local admin.

Randall, did this work for you?

The error message I get is 'Launch failed: ShoreTel Call Manager object creation: 0x80040154: Class not registered'

There is no AV/anti-spyware installed and unit is completely stand alone. Not even plugged into the network. Running XP Pro SP2 fully patched.

Gpresult for both Computer and User have N/A under Applied Group Policy Objects section

I think my next step will be to wipe the disk and reinstall the OS.

[Jlorenz]

Thanks for advice, but still failing. I logged in as local admin and ran gpresult. User GP was local but Computer domain GP was still applying. I tried the install but it failed so I removed the computer from the domain completely and tried but failed again. This is all while logged on as the local admin.

Randall, did this work for you?

The error message I get is 'Launch failed: ShoreTel Call Manager object creation: 0x80040154: Class not registered'

There is no AV/anti-spyware installed and unit is completely stand alone. Not even plugged into the network. Running XP Pro SP2 fully patched.

Gpresult for both Computer and User have N/A under Applied Group Policy Objects section

I think my next step will be to wipe the disk and reinstall the OS.

That would be the next step

[RandallWrightTMS]

This fixed it for me...

I totally unistalled Call Manager and rebooted. Logged in as domain user (who is admin to the machine) and ran the following command for the windows/system32 directory: regsvr32 atl.dll. Reinstalled and everything worked. Hope this helps somebody.

[mgaffney]

Still can't get Call Manager to connect to server

Wow this is a crazy one. Here's what I've tried, to this point, to try and get this to work:

1) Uninstalled and reinstalled the software as a domain admin - realized in the thread that this may not work, so I uninstalled and reinstalled the software as a local administrator.
2) Before doing the reinstall, I registered the .dll, as mentioned above.
3) After uninstalling, and before rebooting (as the local administrator), I removed all ShoreWare-related entries, and used CCleaner to remove any residual after-effects from the ShoreTel program.
4) Installed the software both from the .msi residing on the network drive, as well as through the Web-based interface.
5) Ensured the firewall was off, and turned off any proxy servers that might be running.
6) Recreated the user's profile and tried going in again.

No matter what I do, the program goes straight to the Call Manager displaying, without even prompting me to begin the setup of the Call Manger software. Aside from re-creating the user's profile again, is there some registry key that I should be eliminating to convince the software the program hasn't been installed already?

Thanks to anyone who can help me...:stupid:

[Palitto Consulting]

You could just open Call Manager and go to Options->Configure Shoretel System->Login and Passwords->Shoretel Login? Otherwise, try exporting and removing "HKLM\SOFTWARE\Shoreline Teleworks\Shoreware Client" AND/OR "HKCU\Software\Shoreline Teleworks"

[mgaffney]

Still not fixed

Thanks for your suggestions.

I tried going into Configure ShoreTel Manager, but because I'm not connected to the server yet, this option, unfortunately, is greyed out.

I exported and deleted both of the registry keys you had suggested, and that brought me back to the initial setup screen, which will be good for future reference! However, as before, when I go into the setup, enter in the correct username, password and server name and click Next, the operation looks to be performing an authentication, and it times out every time - this happens regardless of if I use the NetBIOS name or IP address of the server.

Can you think of another registry key I might be able to delete/override so I can get this authentication to take place? I've been constantly stuck at this point, on this one machine, forever, and I've tried uninstalling and reinstalling the software countless times. :gun_bandana:

Thanks to anyone who can help me!

[Jlorenz]

the issue is your logging in as a domain administer, you simply cannot do this. If you log in as local administer it has to be ADMINISTRATOR Only

Not a user with administration rights. you ran the gpresults under the wring name, you should had done that under the users log in credentials, you issue is still your GP Policy.

It was suggested to retool the OS, that would be the worst case scenario but suggested at this moment., Cleaning the registry is going to be a proverbial needle in the haystack. Your best bet is to log in as the Local Admin

Uninstall the Call Manager
Before reboot, go to regedit
HKLM\SOFTWARE\Shoreline Teleworks\Shoreware
and delete anything Shoreware and Shoreline

Reboot

Log in as Local Admin (Administrator) not a user with admin, not a domain admin

Install the product (If it fails Retool the OS) if it does not
Reboot
Log in as the Local Administrator again
Finish the install by putting the Users Name (The Normal User of That PC) and password along with the IP of the ShoreTel Server

If you are able to get to that point, reboot, Log into the PC as the User and launch PCM.

If it failes you will need to then run gpresults as the user, and adjust the gpo to allow that user to run PCM

[mgaffney]

Still not quite there...

I went ahead and uninstalled the software, deleted the registry key you mentioned, logged in as a Local Administrator, and reinstalled the software. When I did this, I tried running the software logged in as the local Admin, but using the username, password and server name for the user I've been having problems with. When I did this (both with his account and with mine), everything worked fine, without any problem.

When I logged back into our domain as the user, and tried to use ShoreTel, I was unable to, so I deleted the two keys mentioned before (HKLM/Shoreline Teleworks/Shoreware Client and HKCU/Software/Shoreline Teleworks), launched ShoreTel again, and tried going in again - this put me right back where I was, where I was freezing trying to contact the server.

After doing this, I tried copying the registry keys from my machine (which I knew worked), logged off and back on, and tried using everything again. I was able to get in, so then I changed my login to his name from mine, and the extension associated with that line to his from mine.

One other thing I had to do was run tpinstall.exe from command line (from another post - with "-i" switched on, I believe. Once this was done, everything seemed to be fine...

At that point, whenever I tried to go into the ShoreTel client on that machine, it looks like I can make outgoing and take incoming calls, but the client seems to be bouncing back and forth between online and offline. I also notice that the instance in the taskbar of ShoreTel has an exclamation point, although I'm still able to send and receive calls.

I'm about a hair away from rebuilding this machine, but I'm really confused as to why:
1) Everything works fine when I'm not logged in to the domain.
2) Everything worked okay briefly for being logged in, but then the settings go from online to offline and back.

If it helps at all, I've tried resetting the user's profile as well. :2guns:

[Jlorenz]

The GPO for that login is your issue, you proved this by launching the program as local admin and it ran. I do not know what else I can tell, you accept you should do a gpresults on a machine that works and the machine that doesn't and go through the Policies.

Good Luck

[WalkaboutTigger]

I am entirely unclear as to why a user, who is in the local administrators group on a machine would be unable to apply a computer policy any differently than as the local machine administrator.

Can someone point me to an in-depth explanation of this issue?