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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • What is this feature fix?

    I was looking at the latest build of Shoretel and found the following defect that was fixed in ShoreTel 7.5 build 12.14.1806.0:

    1-23800921 Able to pickup active voice mail calls from the voice mail server

    Does anyone know what this does? When I first read it I thought you could pickup active voicemail calls while a user is leaving a voicemail, but I have not ever seen or heard of that in Shoretel. I'm assuming this is something different.