Has anyone came up with an installation checklist? I am looking for something that shows a logical order for programming and installation.
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Installation Checklist
Another thought about this. It might save a lot of grief if, for every installation where we are replacing a legacy system, we created a feature map that showed the customer how the legacy system features map to the ShoreTel system.
Of course, this is primarily important were features are different or operate differently, like transferring a call.
Also, just replicating the legacy system architecture and functionality will not always take advantage of the ShoreTel system's best functions.
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Originally posted by BenTDMAnother thought about this. It might save a lot of grief if, for every installation where we are replacing a legacy system, we created a feature map that showed the customer how the legacy system features map to the ShoreTel system.
Of course, this is primarily important were features are different or operate differently, like transferring a call.
Also, just replicating the legacy system architecture and functionality will not always take advantage of the ShoreTel system's best functions.
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Originally posted by CharlesI'm a Network Engineer, not a traditional PBX person...so this would be of no use to me (I don't know a thing about legacy PBX's). I usually ask my customers in a Project Planning meeting, 'what they would like', rather then 'what do you currently have'. Then I try and find a way to make the Shoretel system do what they want (or as close as possible).
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