Announcement

Collapse
No announcement yet.
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Guest's Avatar
    Guest replied
    I have three very large ECC's under management and this issue is best resolved as you suggest, but unfortunately trimming the wav is the only option currently available. Take care as the EasyRun WAV file is in a different format then that used on the ShoreTel.

    Leave a comment:


  • chadd39
    started a topic Contact Center Voice Tracks

    Contact Center Voice Tracks

    We have had many customers complain about the speed in which the contact center ivr reads dollar amounts back to a caller. ie, if the contact center needs to play back $57.35, it needs to play 7 wav files with 6 pauses in between:

    fifty.wav
    pause
    seven.wav
    pause
    dollars.wav
    pause
    and.wav
    pause
    thirty.wav
    pause
    five.wav
    pause
    cents.wav

    This takes about nine seconds. Does anyone have a solution to this. Shoretel suggested to me to trim the wav files to reduce any "dead" spots at the beginning and end of the wavs.

    I feel a better solution would be for Shoretel to change the way it reads numbers back so it could read wav file fiftyseven.wav as opposed to fifty - pause - seven.

    Has anyone else run into this annoying issue?
Working...
X