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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Emergency Call Priority

    Shoretel system can give priority to emergency call with 911 finishing line busy?

  • #2
    If I'm understanding correctly, I think you're asking if you can drop another call to allow a 911 call through. This is doable via custom programming, but we're not willing to do it because of liability issues. Perhaps someone else knows of a way to do this through native ShoreTel?

    If this really is a concern, I would recommend that you separate one trunk and dedicate it to 911. Place it in a separate trunk group and only allow 911 calls on it.


    • #3
      Call Priority

      Hello!!!, I understand what I say but that happens when that trunk this busy there is no way to cut the call and give priority to the 911 dialing


      • #4
        If you dedicate a trunk to 911, then that trunk can never be busy unless someone else also dialed 911.