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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Deleting the redial number on the phone

    I have a exec that wants to be able to delete the numbers available for redial to ensure that someone does not walk up behind him and see who he was talking to. Is this possible to do from the phone ? Is it possible to turn off redial all together by telephone? Thanks.

  • #2
    Deleteing Redial on Phones

    I have the same request coming from three executives of a law firm. Anyone find an answer?


    • #3
      Our Execs would like this feature as well



      • #4
        I have the same problem


        • #5
          Clear redial

          You can have the phone on the softswitch, log into voicemail, and press 731 to assign or 732 to unassign. This will also clear the redial list.


          • #6
            External Assignment

            Another way is to use PCM to set the phone to External assignment and set it back. It's a total of 6 mouse clicks.

            Or if you want to cut it down to two clicks, you can set up two toolbar buttons, one that assigns phone to last assigned external number, and another that sends the phone back home.