Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Best Customer Comments

    We just finished up a ShoreTel installation and end-user training yesterday, and one of the users came up to us afterward and told us "This is cool, I'm actually excited to use my phone now!"

    What are some interesting/good comments or feedback you guys have gotten from your customers about the ShoreTel system?

  • #2
    I've had so many 'compliments' and 'thanks' from users, that I'm getting used to it. It's still makes me feel good though!

    I had a CEO that stopped me in the hallway while I was finishing final details, and he said:
    "I think I know the problem....with the old Cisco system, we used this much (uses hand gesture to indicate small box) and with this system, we are using this much (uses hand gesture to indicate large box)" reference to the time it was taking to configure their special requests.

    Of course, they were happy to see the Cisco system go.