New User panic

[Ryland]

I am sitting at an end users desk installing the call management software. The end user is standing over shoulder all excited about the new system.

All of a sudden his phone rang. I looked at him and he appeared to be in a panic moment. He looked at me and asked what to do. I said, "Answer the phone" He did. When he hung up he admitted he was a little nervous.

[Forum]

I am sitting at an end users desk installing the call management software. The end user is standing over shoulder all excited about the new system.

All of a sudden his phone rang. I looked at him and he appeared to be in a panic moment. He looked at me and asked what to do. I said, "Answer the phone" He did. When he hung up he admitted he was a little nervous.

I get that alot...after training them on Call manager, they always ask...but what if I just want to make a call. I'm like 'Pick up the phone and dial'. Always have to remind them, in the end, it's still a phone!

[Justin Phillips]

Yeah I have had the every time. People get freaked out with the system. It is even worse with the receptionists. I even had one tell me she should not sleep the night before cutover, and after cutover and the phone started ringing she did not know what to do and I had to tell her to answer it. She did and even transfered the call and hung up, and all she could say was that was really cool. That made me laugh.

[TomLine]

I get hounded from political office types to get special "training on the new phones". You can't convince politicians and crownies that I can spend less than 5 minutes at each desk to install the software, and every employee will quickly know everything they need to use the darn phone.

"There are 5 modes, and right click the call..."