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Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • On Hold Music

    I'm trying to have On Hold music by hooking an mp3 player up to my shoretel box via jack. I have done this before and was able to have On Hold music (that simple). But now that I have moved my box (had to unplug the mp3 and re-plug), it doesn't seem to be working-no sound. Any ideas on why this would be?