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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Error at Call Manager startup

    When I execute the Call Manager software I eventually get a dialog box that states there was an error I should check the logs for more information. Sorry I don't have a screen shot of the error but it wasn't specific anyway. I have checked the logs and the only thing I found that "failed" is shown below. Does this mean anything to anyone? Windows Xp SP3 workstation if it matters.

    12:35:09.421 ( 1176: 1152) StartRtrClientByProviderID: Read profile [19, , NULL, 0] Error: 8000401A.
    12:35:09.421 ( 1176: 3220) PeriodicWork: Reload RemoteTsp profile for provider 19
    12:35:09.609 ( 1176: 3220) PeriodicWork: Failed to read profile 19 (Error: 8000401A)

  • #2
    "The server process could not be started because the configured identity is incorrect. Check the username and password."

    Sounds like something is incorrectly configured in COM+ permissions. I would recommedn you run a repair on the ShoreWare Server install. Someone else may be able to give you other ideas as well.


    • #3
      forgot to mention - the Call Manager executes properly from all but 2 machines. Also, the application crashes and throws up the error before even being prompted for credentials.


      • #4
        Did you find the cause of the problem? I've got the same here with a customer. 250+ working, 2 give this error. Re-install of Personal Communicator did not help.


        • #5
          There is a white paper on properly uninstalling call manager, if you need it. It includes removing registry entries.


          • #6
            This sounds like the .Net issue Shoretel had in several versions. Uninstall the call manager, clear all registry entries, uninstall all .Net packages, then reinstall in reverse order.