Music On Hold - Question

[sheps]

Hi All

I've setup an audio source to pipe music through to callers when they are on hold. This is working fine for external calls - but if I put an internal call on hold e.g. Extension 831 calls 832 and 832 puts the call on hold - I don't hear the on hold music.

Should this be the case? Or should I hear the MoH?

Many Thanks

Sheps

[OldPhoneGuy]

Looks like music on hold for internal calls is not provided. The Planning and Installation guide states the following:
NOTE: IP phone users will not receive music on hold when they are on an internal call.

[Forum]

Yep, No MOH for internal users. That would mean streaming individual audo streams to each of the phones on hold. Not effiecent use of bandwidth.