Yesterday Catalyst (big middleman for AVAYA) hosted a webinar on how to compete against NorTel, ShoreTel and Cisco. No one hardly asked a question about NorTel. When they got to ShoreTel they really tried to bash the product because:
Only a $95 million company vs AVAYA's $5.8 billion.
ShoreTel dealers have no confidence and sell two product lines.
Only have 280 employees world wide vs 4,000 plus for AVAYA.
The contact center is in jeopardy with the guys in Israel.
I'd add to that that any good telephone dealer, AVAYA included, better be selling more than one brand to stay competitive. We carry three, AVAYA being one.
To the part of number of employees - valid point. The going public was supposed to solve that issue. Need more faces and timely distribution of new things and issues. The Yahoo group is it for right now other than this forum.
All in all they could say very little bad about ShoreTel and the chat line was clogged up with questions, so many in fact they never got to the Cisco part of the presentation. Odd thing is I learned more about the new switches and 7.0 and 7.5 from AVAYA than I have from ShoreTel.
If any one is interested in the replay that is available let me know and I will post the link to get there.
They also very pointedly said they are having ongoing concerns about ESI as a valid competitor and are going to do a session on them before too long.
Only a $95 million company vs AVAYA's $5.8 billion.
ShoreTel dealers have no confidence and sell two product lines.
Only have 280 employees world wide vs 4,000 plus for AVAYA.
The contact center is in jeopardy with the guys in Israel.
I'd add to that that any good telephone dealer, AVAYA included, better be selling more than one brand to stay competitive. We carry three, AVAYA being one.
To the part of number of employees - valid point. The going public was supposed to solve that issue. Need more faces and timely distribution of new things and issues. The Yahoo group is it for right now other than this forum.
All in all they could say very little bad about ShoreTel and the chat line was clogged up with questions, so many in fact they never got to the Cisco part of the presentation. Odd thing is I learned more about the new switches and 7.0 and 7.5 from AVAYA than I have from ShoreTel.
If any one is interested in the replay that is available let me know and I will post the link to get there.
They also very pointedly said they are having ongoing concerns about ESI as a valid competitor and are going to do a session on them before too long.

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