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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • DCOM Problems

    Wondering if anyone has run into any issues with DCOM errors after installing Windows updateson a consistent basis?

    I have a customer that receives DCOM error 10016 "Kadota Utility Object Required" after every install of Windows updates. This DCOM is signaling that the permissions to the ShoreTel is not allowed by the user logged on to the server and in effect you have to add the user permission back in under COM security in Component Services.

    Out of all our customers, this customer is the only one that has this problem. If anyone has any information, please pass it along...

    Thanks, Luckycharms

  • #2
    Give me your email address and I can send you what ShoreTel support sent me. It is the steps to correct your issue.


    • #3
      [email protected]

      Thanks... I had another tech call ShoreTel and they told him to just run the repair on the system or not to run Windows updates, which does not help the situation one bit.


      • #4
        Originally posted by Smithermang
        Give me your email address and I can send you what ShoreTel support sent me. It is the steps to correct your issue.
        Why not share with the whole class?


        • #5
          Originally posted by mattwray
          Why not share with the whole class?

          You need to re-create the COM security permissions (under Component Services for the local computer) for the local iusr and iwam accounts (IIS). This should solve the issue...

          The problem has actually been around since 6.0 I believe... Sometimes the permissions get wiped (Windows Updates or whatever) and you just need to re-create.


          • #6
            Thanks for the feedback. Creating the user permission in the COM settings under component services solved the issue.

            I'm not a DCOM expert, but why would this be happening after every install of windows updates.


            • #7
              Alas, you stole me lucky charms!


              • #8
                I am having this issue as well. I have been working with support, but they are unable to get a fix yet. It seems every time we add the ShoreTel local IIS users back in, upon reboot they are gone again from the TmsManager2. Our Call Managers are running in slow motion and we are having a very bad time.

                Any thoughts on what could be happening? We are on 6.1 build 5300.

                Edit to add, we have taken the server out of the domain and also run a repair against it.