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Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Ongoing Maintenance

    How do you calculate ongoing maintenance costs for your ShoreTel customers? Do you just take ShoreTel's cost and mark it up or do you have your own support formula? Also, do you give the customers options like "hardware/software with no phones"? What about "Enterprise Support"? Does that ever play into the equation? We have customers with locations in other states and were wondering if Enterprise might be a better support solution for those folks.