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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • playing shoretel .wav on windows mobile

    many people in my office have Motorola Q and other windows mobile devices. I can get them the voice mail sent to their phone, but I cannot get it to play, the codec is not correct. has anyone found a way around this?

  • #2
    As far as I know you either have to have MCM (Mobile Call Manager) loaded on the phone or you can set the user to deliver the message as a wav file. If you set it deliver as a wav then you get two messages in your inbox. One with the regular shoretel icon and the other with just the wav file. I've done this for a couple of customers and after they got used to it, they liked it fairly well. If anybody knows a way around this I would be interested to hear it.


    • #3
      We had a customer with this same issue. Certain phones with Windows Mobile 5.0 WMP won’t play certain wav files (MuLaw .wav format – which is what the ShoreTel voicemail files are, however they will play other types of .wav files – go figure)

      Our customer ended up installing a 3rd party app - TCPMP (free) TCPMP (Windows Mobile) - Download on their phones (or you can use the commercial Core Player) then just associate the file type with the new player.