playing shoretel .wav on windows mobile

[Adam Falk]

many people in my office have Motorola Q and other windows mobile devices. I can get them the voice mail sent to their phone, but I cannot get it to play, the codec is not correct. has anyone found a way around this?

[Telman2010]

As far as I know you either have to have MCM (Mobile Call Manager) loaded on the phone or you can set the user to deliver the message as a wav file. If you set it deliver as a wav then you get two messages in your inbox. One with the regular shoretel icon and the other with just the wav file. I've done this for a couple of customers and after they got used to it, they liked it fairly well. If anybody knows a way around this I would be interested to hear it.

[ksteledata]

We had a customer with this same issue. Certain phones with Windows Mobile 5.0 WMP won’t play certain wav files (MuLaw .wav format – which is what the ShoreTel voicemail files are, however they will play other types of .wav files – go figure)

Our customer ended up installing a 3rd party app - TCPMP (free) TCPMP (Windows Mobile) - Download on their phones (or you can use the commercial Core Player) then just associate the file type with the new player.