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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Processing Shoretel Voice Messages with Outlook

    We are running ShoreTel 7.5 in our organization. One of our clients has the Call Manager installed and Outlook Integration enabled (I've uninstalled/reinstalled everything several times). As expected, her messages are delivered to her inbox. Prior to us imaging her, she had what I believed was a server-based rule set to redirect messages in her Inbox newly received from the ShoreTel Server to a secondary subfolder called Voice Mail.

    After we reinstalled everything, setting the rule does not make it automatically process. Other rules are functioning. We can run the rule manually, and it will move the message. The rule is turned on the entire time, but we still must manually run it to make it work. I tried the same thing on my personal client to no avail.

    Is there a trick with the Outlook Integration I'm missing here?