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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Import From Excel For Button Box

    One of the most frustrating issues for updating end user names and extensions for Operators with button boxes is how ShoreTel does not allow you to import end user names and extensions from an Excel Spreadsheet.

    So currently the only way you can change the user names and extensions listed under Operator button boxes is to manually enter them into the system under each Operator's profile. I like to keep end user names alphabetical so that it is easier for our Operators to find employee extensions.

    One thing that the system does not do is allow you to import names and extensions from a spreadsheet into the button box. It is extremely frustrating to keep these alphabetical when you have to manually shuffle each and every user in a list and enter the names by hand within each field. We should be able to update end user names and extensions list from a saved spreadsheet then import them directly. Please consider this to make management easier. Thank you.

  • #2
    Couldn't you update 1 then copy settings from one to the rest?