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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • WG Queue Prompts Broken in Connect Build 21.87.3629.0 - hotfix

    WG queue prompts don't play in the latest build of Connect. TAC has a hotfix I got from them tonight. It works! Adding link to download. It's a shame they don't advertise hotfixes...

    https://www.dropbox.com/s/md986d186u...80501.zip?dl=0

  • #2
    Please explain in more more detail what your original problem was and what the contents of this fix are supposed to do.
    Lance Paddock
    BTX | Business Telephone eXchange
    1(800) 289-0299

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    • #3
      Original problem: WG prompt/options don't work after upgrading to build 21.87.3629.0 - period.
      The files in this hotfix after being applied to applicable server(s) make WG prompt/options play again.

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      • #4
        To be clear when you say WG Prompt are you talking about workgroup voicemails when played through the connect client won't play?
        We have had this issue and the inability to forward workgroup vms with read receipt option checked, wondering if this is the same as you.

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        • #5
          Originally posted by augie View Post
          WG queue prompts don't play in the latest build of Connect. TAC has a hotfix I got from them tonight. It works! Adding link to download. It's a shame they don't advertise hotfixes...

          https://www.dropbox.com/s/md986d186u...80501.zip?dl=0
          thanks for sharing the drop box link. but how do we apply this patch within the dropbox?

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          • #6
            Mitel fixed this on the build that came out yesterday: ENG-547075 Workgroup not playing queue greeting to callers after upgrade to R1801

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