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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Random Outlook Integration Issues

    Has anyone ever heard of the Call Manager Outlook integration plugin loosing the users cridentials?

    I'll quickly go over our enviroment here and explain what I see.

    We run call manager (v8.1) through Citrix Presentation Server 4.5 using romaing profiles. Our Presentation Servers are running W2K3 Enterprise with Office 2007 installed. Our users do use the Outlook integration plugin.

    What will happen is that intermittently, a user will open Outlook and a Shortel login will pop up on our users screens. The user can cancel throught it and get into Outlook; however, if the login is canceled it will pop up randomly. I'm assuming it will popup everytime the Outlook integration plugin tryies to connect to our Shoreware Server.

    I did do some investigating and I found the registry keys that contain our users Shoretel cridentials are now empty. These keys are found here:

    HKCU\Software\Shoreline Teleworks\Shoreware Client\Password
    HKCU\Software\Shoreline Teleworks\Shoreware Client\UserName

    When I go to a back up and review the same registry keys from the day prior to the user complaining, the registry keys are their and have their login ID and encrypted password.

    If anyone can help me, I would greatly appreciate it.