Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Call Manager - Voicemail shows only after reboot

    We're having an issue that started with a single user but is spreading. The users are not getting Outlook email when someone leaves a voicemail unless the "Deliver Message as Email:" setting in Shoretel Director is set to "Email Text Only" or "Attach WAV File." But even then, the email is only the email that would normally be delivered when those settings are enabled. The voicemail that they can click on and listen to via Outlook does not appear. The voicemail also does not show up in their Call Manager. However, once they reboot, the voicemail shows up in Outlook and in Call Manager; but no subsequent voicemails show in either one until they reboot again.

    I hope that description of the problem was as clear as mud.