Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Fax request

    I would like the capability of setting a 'Call Stack' of '0', at least for analog ports. A major trouble issue on analog fax machines, is not being able to present a 'Busy' when it is busy. I have customers complaining that they have customers complaining of 'Ring-no-Answer'. I have recommended adding another Fax machine or even a Fax server. They are not interested, they want a busy when busy...If anyone has a work around, please pass it along?

  • #2
    Call Stack

    I dont know, I am really asking....

    if you set the call stack to 1, the other end doesnt hear a busy tone with the analog line is on a call? It just rings?


    • #3
      That is correct...give it a test... the 3rd call will get a Busy.
      One sending a Fax, 2nd in Queue (Call Stack), 3rd will get a busy.


      • #4
        Unless you program a 'No Answer' Destination.


        • #5
          Update...if you have a call stack of '1' and set the call handle mode to 'never' you will get a busy signal on the 2nd call.

          Never Mind on the request...