Be aware that ShoreTel does not allow the resale of licensing. They also have to re-certify any equipment sold 3rd party before they will put it back under support contract. We have run into this a couple of times since the economy tanked, and ShoreTel will not support the used system. Whatever software version it is, is what it will be unless you re-buy all the licensing. No upgrades allowed. ShoreTel will also not let you expand the licensing if you need to grow it.
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Bob Scott
Sales Manager
General Communications Corp.
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