Active X Control for Agent Tool Bar?

[TonyG]

Hi All,

We have built an application that uses http and web pages to control and interact with the agent toolbar. This uses the EAX active X control and is ok - not brilliant but it does work.

Now we want to move it to a VB application to do the same thing. The Active X control does work however you can only log into the tool bar and activate it, from there the communication is lost or the commands are ignored. I have tried VB6, VB.net and they both do the same thing. I have tried public, private, setting the active X open on all permissions and it simply does not work!

Is there anyone who has any documentation on the Active X as there doesn't seem to be any anywhere!

There is in the PDF active X integration and there it tells you that it can be done with VB - however no sample code as usual. The program they have made is called VBcontroller.exe and does just what we want. I want to look at this but trying to find this app is like looking for gold for free, if it exists at all.

We are part of the developer network but that is pointless because there is no support or documentation or sample code, only for the COM - The com is for the phone controls not the Agent Tool Bar abd we use that as well for something else. This COM works OK.

So I will post the very, very simple code and if anyone can tell me why it is not working I would be very happy.

I would also like to say that the Shoretel system is NOT developer friendly, the developer support is extremely bad and this has to be the most awkward system I have ever worked with because everything with ShoreTel seems so difficult to achieve the simplest of things! Why? There is no one to email, no documentation or support on the ActiveX - so why have it?

Is there another way to integrate with the Agent Tool Bar?

Anyway the simple code is here


Public Sub Command1_Click()
EaX1.ResumeAgent
End Sub

Public Sub Command2_Click()
Form1.EaX1.ShutdownToolbar
End Sub


Public Sub Form_Load()
EaX1.Init ("tester")
EaX1.StartEaEx "1999", "1234", "1005", "", ""
EaX1.OpenToolbar
EaX1.AgentReady
End Sub

So it opens the toolbar and when button 1 is pressed makes the agent ready and when button2 is pressed shuts down the toolbar - these buttons are ignored and yet again we have another piece of Shoretel that does not work!

Many thanks

Tony