Active Directory Integration for Call Manager and Agent Toolbar

[abebullets]

Users move around often to different computers. It would be nice if we did not have to setup call manager for each user every time they move. It should move along with them to other computers when they log into the domain. It would be nice if the same were true for the Call Center Agent Toolbar.

[travisbconley]

I used a company that had a product called profile unity.... they wrote an addin for their product for me to assist with that... in the end we didn't end up using the profile unity product for other reason, but it did work

[Jason Learmouth]

Originally Posted by abebullets

Users move around often to different computers. It would be nice if we did not have to setup call manager for each user every time they move. It should move along with them to other computers when they log into the domain. It would be nice if the same were true for the Call Center Agent Toolbar.

Call Manager does this if you have AD integration turned on, it uses the AD to authenticate users. Toolbar is a bit different because it is designed so multiple agents can use the same computer logon and phone extension with different agent ID's.

[shep]

The problem is that when a user moves they have to run through the PCM setup once. If the PCM registry keys were stored in HKEY_LOCAL_MACHINE as defaults and keep the users customized setting in HKEY_CURRENT_USER that would fix this. I have set up a login script that configures the server for the user but they still have to click next through the set up and if I don't catch them skipping it they just keep hitting cancel.

[b7j7s7]

shep: you mind sharing the script that configures the server for the user? is it just inputting server name in HKEY_CURRENT_USER\Software\Shoreline Teleworks\ShoreWare Client\Server? i really wish could find a way to modify the MSI to automatically use server name

[tcpip]

I did this in a VBS Login script. The end user doesn't need to do anything other than launch the shortcut to PCM.

Here is the part to configure PCM:

		Case "Call Mgr ONLY Users"
			FileObj.DeleteFile ShellObj.SpecialFolders("Desktop") & "\ShoreTel Call Manager.lnk"
			ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\CSIS Client\10.10.1.5." & envProcess("USERNAME") & "\HasMailBox", "0", "REG_DWORD"
			ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\CSIS Client\ConnectedOnce.10.10.1.5", "1", "REG_DWORD"
			ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\ShoreWare Client\UserName", envProcess("USERNAME"), "REG_SZ"
			ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\ShoreWare Client\Server", "10.10.1.5", "REG_SZ"
			ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\ShoreWare Client\CachedUserIsMailboxOnly", "0", "REG_DWORD"
			ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\ShoreWare Client\CachedUserHasMailbox", "1", "REG_DWORD"	
			set scut = ShellObj.CreateShortcut (ShellObj.SpecialFolders("Desktop") & "\ShoreTel Call Manager.lnk")
			scut.TargetPath = "C:\Program Files\Shoreline Communications\Shoreware Client\PCM.exe"
			scut.Save

[b7j7s7]

tcpip, do you mind me asking the reason behind the following in the script?
The rest I have figured out
Thanks!
:
ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\CSIS Client\10.10.1.5." & envProcess("USERNAME") & "\HasMailBox", "0", "REG_DWORD"
ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\CSIS Client\ConnectedOnce.10.10.1.5", "1", "REG_DWORD"
ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\ShoreWare Client\CachedUserIsMailboxOnly", "0", "REG_DWORD"
ShellObj.RegWrite "HKCU\SOFTWARE\Shoreline Teleworks\ShoreWare Client\CachedUserHasMailbox", "1", "REG_DWORD"