When syncing from AD fill in email address from AD(email) not AD(userPrincipalName)

[Jason Learmouth]

Originally Posted by pathfinder_nick

That may work if you use Exchange, but not every organization uses Exchange. For example, we use Lotus Notes/Domino.

Point taken. LanceB's suggestion regarding the alternate UPN may be a solution.

[pathfinder_nick]

Update-

I was advised by support yesterday afternoon that engineering has fixed this issue and will be out in the next build within a couple weeks.

[Nomad]

Right on. That's what I like to hear.

[AdvanceIT]

We have a UPN set up so it matches the email address so it wasn't an issue for us either. The other upside to having it this way is that you can tell employees they can log into things like OWA or other domain-enabled resources with email address as their username. Many people are already used to logging into non-work sites that way. It beats telling them DOMAIN\username.

[LanceB]

I posted this in another thread without a response...

So, any idea how to log into the Shoreware Web Access (not director) with AD integration turned on? I've tried (domain\username -> Domain pass) (username -> Domain pass)(Shoretel username -> Shoretel Pass) (email address -> Domain pass)... Nothing seems to be working.

[jmarthaler]

This frustrated our installation as well. We ended up changing everyone's userPrincipalName in Active Directory so it matched their e-mail. Microsoft's Scripting Guys have a nice article on that - Hey, Scripting Guy! Blog : How Can I Assign a New UPN to All My Users?. That worked for us, but may not be an option for all people.

I agree that we as the end-user should be able to choose which AD attribute that should map to the e-mail address field in Shoretel. For example, AD has an attribute called "mail". That would be the perfect one for use for us.

I really hope Shoretel improves their approach to active directory integration. It does work, but it seems like it was added without a lot of testing or thought.

[jmarthaler]

As a follow up to my previous thread, is there any way to have Shoretel automatically sync with Active Directory on a periodic basis? From what I've seen, it does an initial sync when you set up a user and that's it. I had one user who had some old data in his directory entry and had to get rid of it by doing a Sync from AD in Shoreware Director. It would be nice if this could happen on a nightly basis.