Need More Daily Schedule Options

[gberkemeyer]

By the way, does anyone at ShoreTel actually read these enhancement requests, or is this just an exercise for our own entertainment? Just wondering...

We would like the custom schedules to have the "option" of being setup using the same method as the on-hours schedules, with recurring days of week and times of day, rather than just specific dates and times.

This would allow us to have a 3rd option every day (On-Hours, Off-Hours, Custom) for our AA's, Workgroups, etc.

Case in point: We currently have AA's that have an on-hours and off-hours script, but we need to add a 3rd time-frame (every day) with a different recording and menu options. It's no big deal to do this for a single AA just by adding another AA in front of it, but we have 11 sites each with their own AA with different destinations, which means a lot more work.


Additionally, it would be nice to have the ability to add more schedules to AA's, Workgroups, Route Points, etc. By that, I mean that we want the AA or Workgroup to have more than just On-Hours, Off-Hours, Holiday, and Custom settings.

Perhaps have a Custom1, Custom2, Custom3, etc schedule, with each taking precedence over the next since schedules could overlap (unintentionally or intentionally).

Gary