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Field Trials announced for Contact Center 5 Field Trials announced for Contact Center 5
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Old 09-26-2008, 02:38 PM   #1
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Thumbs up Field Trials announced for Contact Center 5
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Just got word that field trials for Enterprise Contact Center ver 5 are underway. A lot of cool new features.
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Old 09-26-2008, 03:05 PM   #2
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Yup Yup
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Old 09-26-2008, 03:40 PM   #3
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Anybody knows what the new features are?
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Old 09-26-2008, 04:55 PM   #4
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The feature list is protected by NDA and shouldn't be posted here.
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Old 09-26-2008, 05:05 PM   #5
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Chris is correct. It is all NDA.
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Old 09-26-2008, 05:07 PM   #6
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Cool stuff though.!! If you have worked much with the ECC in previous releases, you will be happy with 5.0. I think it is safe to say that!
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Old 10-09-2008, 07:30 PM   #7
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It's very neat thus far. I'm not under a beta NDA or anything, but I'm pretty sure engineering will kick my butt if I say anything.
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Old 10-15-2008, 03:45 PM   #8
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Sarsin, What version did you upgrade from? Any issues? Did you have Call Control Scripts? Did they make it through the migration fine?
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Old 10-17-2008, 12:56 PM   #9
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NEw Features in ECC
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The new feature set is built around significant architecture changes: Now runs as a service, MySQL database, dongleless supervisor and floating licenses, expanded capacity. I think we can look forward to geographic redundancy with primary and secondary servers. The good news is that it is a ShoreTel release, with a high level of integration, testing and meaningful documentation!

Regards, DRVOIP.com - Home
Last edited by drvoip; 10-17-2008 at 01:03 PM. Reason: correctness
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Old 10-23-2008, 07:48 PM   #10
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Quote:
Originally Posted by chadd39 View Post
Sarsin, What version did you upgrade from? Any issues? Did you have Call Control Scripts? Did they make it through the migration fine?
I didn't get to upgrade, I got to see it going in the ShoreTel TAC. I believe TAC upgraged from 4.66.04 though.
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