Accessing VM Box from outside the system

[bowdend74]

After burning quite a bit of time in the Shoretel documentation to no avail, can any tell me the steps to retrieve Voice Mail from outside the phone system. Such as calling in from home?

Thanks

[Charles]

Setup a AA option as "Goto Menu" and select Voice Mail menu. Maybe the star key?

[eazeaz]

On ours * # gets you into a voicemail box.

i dont think we programmed anything special for this. The access is "clumsy" however at best.

Our old system, you would hit * and it would ask for your password, thats it.

With shoretel, you have to hit * # then punch in your extension number (it should already know this part) then your password.

[getzjd]

In addition to the # you can also just dial your VM system extension from the AA

[jmccumber]

We changed the default Auto Attendant to a DID number and set the # key to route to the Voice Mail Login Extension listed under the system extensions. The only problem we have is when people don't listen to the prompts. Then they don't press # which once they enter their extension they get transferred to their own phone. Another way we have used is to dial your own number and hit # 3 times when the VM answers.

[cburgy]

Create a new auto-attendant and record dead air (you can do this by just hitting ## as soon as the recording starts -- it'll catch a bit of the tone) or snag a wave of less than 1 second of silence.

Set the timeout to 0. Under the timeout dropdown, select goto menu and select the voice mail login option.

Assign a DID to the AA.

When you call this menu, it'll redirect directly to the VM Login extension without the need to present any tones.

[Dennis]

Route spare DID to "Local voice mail login extension". Verify extension number in system directory.
Callers from outside hear welcome to the Shoretel phone system, please enter your extension number. After entering valid ext number caller is prompted for password. # only needed after entering password. Saves a few steps.

[johnny]

Hi Dennis

Where is the "Local voice mail login extension"?
I cannot find this on my system (Shoretel 6 with Shoregear 120/24 and 60/12 switches).

Also, by "Route spare DID to "Local voice mail login extension"", do you
mean Route Points under Call Control in the Shoreware director?

Thank you.

Johnny

Originally Posted by Dennis

Route spare DID to "Local voice mail login extension". Verify extension number in system directory.
Callers from outside hear welcome to the Shoretel phone system, please enter your extension number. After entering valid ext number caller is prompted for password. # only needed after entering password. Saves a few steps.

[webpro]

Originally Posted by bowdend74

After burning quite a bit of time in the Shoretel documentation to no avail, can any tell me the steps to retrieve Voice Mail from outside the phone system. Such as calling in from home?

Thanks

Have you tried simply calling your own number and pressing # when voicemail answers? You can press # to stop the outgoing prompt, # again to stop the recording and one more # to exit the mailbox. You will be prompted for your extension and can log in from there.

I use this method so I only have to remember my own extension.

[RQVOIP]

See ShoreTel Knowledgebase Articles
KB852
KB11213

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