Syntellect Vs. Shoretel ECC

[chadd39]

Does anyone have any experience with the Syntellect product. We are having frustration with the ECC on several levels and it looks like the Syntellect product overcomes every issue. From what I can see..

• Better reporting - utilizes Crystal Reports and you can create your own.
• Robust text to speech.
• Robust outbound campaign.
• Easier to use and manage.
• Task managament
• Wrap code reportsing. ability to write a report that says a call of type A usually lasts x minutes.

[chadd39]

We just had a demo. This product has everything a Contact Center product should. Top notch.

[jeremy]

Interesting. I'm going to look into this. We were looking at the Shoretel Contact Center but it was just too expensive for a business of our size.

Do any of you know what pricing is on this product?

[chadd39]

Very expensive. The full blown system costs more than we paid for our complete 130 ext Shoretel System with Enterprise Contact Center. Great product, but not justifiable to us at that price

[Charles]

Just a note, CC and ECC will be going through some MAJOR changes in the next 12-18 months. Being as how Shoretel has purchased the source code, they will be transitioning it to a true "Shoretel" product, and the list of enhancements.

Unfortunaltely that's all I can say. If you need more info, you will have to get with your dealer, sign an NDA, and check out the roadmap for CC and ECC. Pretty exciting though!

Charles

[cburgy]

Yeah... finally.

[chadd39]

Just spoke with Shoretel about changes coming down the pipe to the ECC. Just about everything we have been waiting for

[catatonique]

I am developing a new kind of call reporting application. It is in beta test right now. Check out my preview page in the attached pDF.

[drvoip]

I have been working with the ECC product since the days before it was a ShoreTel product. On balance, the ECC is a great value. Are there better solutions? Yes. The issue is at what price? I have been able to do a great deal with the ECC, including some fairly sophisticated IVR applications, call flow modification based on SQL dips, etc. Now that ShoreTel is moving to MySQL, I am able to do a lot more with reports on both systems. At the end of the day, IMHO, is a great value at its current acquisition price point. When faced with the cost differential between ECC and other products, I have often found that the ECC has enough tricks and flexibility to be an effective solution. This is especially true for those with Champaign desires and beer budgets! Now that ShoreTel owns the product, I would expect incremental, measurable improvements in the product. It is interesting to know that Syntellect acquired Apropo, the very product that Easy Run was created to compete against in price and feature set. Do we really want to go down another OEM product road map? ( Free Videos Online - Watch TV Online - Free Video Clips | Veoh Video Network )

[Jlorenz]

There is always Transera

No Hardware, no on site equipment, just a web gui