Forward offsite to different cell #

shellfish_mickfish · 03-01-2010, 03:23 PM

I have a scenario where my customer would like to forward a main # which is currently a Hunt Group offsite to a Cell # when no one is in the office (so no set hours). They want to be able to forward to different cell #'s, depending on who is working that day.

I was going to set up a route point and have them busy out the hunt group but that will only go to the pre-determined hunt group.

Any ideas?

Thanks ahead of time!

Bobby_Digital · 03-01-2010, 04:09 PM

There is an app you can buy from professional services that does this. I used it once at a doctor's office. I think its just called the on call application.

Miersk · 03-01-2010, 05:36 PM

Similar thing with hunt groups. You should be able to configure this.

cburgy · 03-01-2010, 06:44 PM

You could also forward to a VM box and setup escalation profiles. Just create a different escalation profile for each person (then do auto find me). That way, you just pick the profile for the standard CHM (for example).

We do this with our on-call engineers for after-hours support.