Associate "callto" Links with ShoreTel Software
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My company uses the Zimbra Collaboration Suite for email, calendaring, contacts, etc., as opposed to Microsoft Exchange/Outlook. When the web-based client is displaying an email message, contact info, calendar event, etc. and it comes across a number that it thinks is a phone number it will turn the number into a "callto" link. This is specifically for integration with VOIP systems. I'm wondering if there is a ShoreTel application that we can associate these links to so that when we click on the link it will automatically dial the number. We aren't currently using the ShoreTel softphone software. I'm more thinking of something like the ShoreTel History Viewer, where you can click on one of the calls and it will dial that number on the ShoreTel hard phone. If there is something in the softphone software that would do this I'd also be interested in hearing about it to see if it is something we should explore.
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