Inbound and Outbound Caller ID

[Jlorenz]

You will need to enter Support Mode in Director

To do this BEFORE YOU LOG INTO SHOREWARE DIRECTOR

Press and hold the CTRL and Shift Key
Click on the User Name of the Log in, in Director

You will see a Red Support Entry Mode appear under the User name and Password

Log in normally to Director
Go to your PRI trunk Group open that
at the Bottom of the Page you will se an entry called Custom Dial Plan or String

Open that and put ;2E

I just made service vendor switch. I have been having some new caller id issues as well. My new service provider has told me that new switches must have the national flag forced to pop the CID database properly. Currently it says unknown.

My current Shoretel vendor has no clue as to what I am asking for, again. How do I set my outbound caller id to national? (Where do I put the ;2E setting at?)

ShoreTel 7.5
Build 12.14.8701.0

[eazeaz]

I would have your service provider call shoretel. They need to tell them that they want to add the ;2E to the advanced settings section on your trunk.

I would make sure that shoretel knows that you are doing it and why.

Jlorenz's directions will get you there if you want to try it on your own....

it definately fixed our issues, immediately.

I have only seen the issue on low cost/small phone companies.

[Jlorenz]

I would have your service provider call shoretel. They need to tell them that they want to add the ;2E to the advanced settings section on your trunk.

I would make sure that shoretel knows that you are doing it and why.

Jlorenz's directions will get you there if you want to try it on your own....

it definately fixed our issues, immediately.

I have only seen the issue on low cost/small phone companies.

Actually this is pretty prevalent with Sprint and Verizon and have seen this with AT&T as well. It really depends on who is providing and it may also be an issue with an upstream or a downstream provider. Although it is seen from ILEC, CLEC providers who do not have the "AT&T" 5e switch guru's

BTW there is nothing magical in going to support mode and adding ;2E or ;3E

It saves you time waiting and time explaining. It is a very simple fix any competent ShoreTel Admin can do and will have absolutely "NO" effect on system operation

If this does not correct the issue, then a call to TAC would suffice and I would strongly recommend. Further Debug from the T1 SG would need to be handled. Something I can assist on if the customer needs help with

[Timberline]

Thank you. That is exactly what I needed. Now my particular caller id problem has been solved.

You will need to enter Support Mode in Director

To do this BEFORE YOU LOG INTO SHOREWARE DIRECTOR

Press and hold the CTRL and Shift Key
Click on the User Name of the Log in, in Director

You will see a Red Support Entry Mode appear under the User name and Password

Log in normally to Director
Go to your PRI trunk Group open that
at the Bottom of the Page you will se an entry called Custom Dial Plan or String

Open that and put ;2E

[kmercier]

Sorry to bring up an old thread, but my question related directly to this issue.

Does the ;2E work on analog lines? My guess is that it doesnt, but i hope someone has a definitive answer

Ken

[benchtoplabs]

That string does not relate to analog lines.
Analog line Outbound Caller ID is handled by the Telco.
if you are having problems CID on analog, open a ticket with your provider.

[renmizo]

We switched from AT&T to another local provider.

Caller ID wasn't working after the switch.

Used Jlorenz's instructions and changed Truck Group Dialing Rules custom
from ;1L to ;2E.

Thanks for the tip!

[CWings]

Had the same "Unknown Number" issue making calls to companies with certain carriers and to users of Blackberry Bolds on the AT&T network within the same area code as my trunk. Added custom string ;2E and Caller ID now works across the board.

Great thread!

[Bobby_Digital]

Just a heads up if anyone runs into this...

I just finished an install in Poland, but only the BTN was showing up for Caller ID. I did this, and now they are passing the DID as Caller ID!

[Avenue]

I am having an issue with inbound caller ID. until a couple of days ago, the name of the inbound caller appeared but now all we see is the number. Is this a carrier issue or Shoretel?

Thx..Srini