Problem with Call handling mode

[RANE2001]

Hi all I am having a problem with a user where the phone is stuck in the out of office setting in the call handling mode. when I try to change it from the Shoretel server from out of office to standard and save it I get error can not save user: this search key was not found in any record. Please help....

[5uss325]

I am having the same problem, for all users. No one can change calling handling manually. It can be control from the within the system or Outlook integration. The option 2 on the system are totalling missing from the server. Any help please....