My company is currently looking at new VoIP solutions including ShoreTel. If all ShoreTel users were as "helpful" as jlorenz, I think I would definitely look elsewhere. One of the things I really didn't like about ShoreTel last time we looked at them was their handling of MoH. It appears that this has not been fixed in the past two major releases. Multicast MoH from a primary source is easily doable. I don't understand why ShoreTel makes things so complicated.
In our case, a single MoH source at our headquarters would suffice for our entire network, but ShoreTel's architecture doesn't allow that. This can be frustrating, and I don't see why some people try to trivialize this point by acting as if it isn't a real issue.
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