Is anyone doing outdialing through the contact center. Specifically, we would like to use it for appointment reminders.
A rep would never be involved. We would have about 25 calls a night. The phone numbers would be dialed and a canned WAV file would be played. The date and time of the appointment would be played back to the caller also. This would be pulled from the database when the phone number is and saved to a CP field..
Thanks
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