[Rob Bush]

As if I didn't know that Shoretel will not be supporting my Lotus Notes hack! (duh). That is why it is a *free* hack. If I want support, I don't mind paying for it. Obviously these features are not mission critical or a business objective for us, otherwise I would pay for their services.

I do not expect Shoretel to give away systems for free, nobody on this list does. However, there are certain aspects that do seem a tad over the top, such as $50 per license for a product that all it does is enable you to click on a phone number on a web page and have it dial your phone. Not sure why this is worth 1/3 the list price of the PCM? Why not just add it in as a feature of PCM Professional so that the Pro edition actually has added features making it desirable over the standard license? (integrating IM with a poor MS solution is just not a compelling enough reason to purchase the Pro license.)