I am a newly trained tech on the ECC. I am having a problem with the schedule. I would like for one of toll free numbers to be answered from 8am to 10pm. All other toll free's are answered from 8am to 8pm. I built a new day type and defined the shift as 8 to 10 and applied it to the IRN. When I test it answers with the night greeting.
Any help would be greatly appreciated.
Last edited by Glenn; 01-07-2010 at 10:53 AM.
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