The Contact Center tool itself does work still. The format it puts it out in is a little different (MySQL vs Sybase). It does take more than just backing up the database though. The wave files are stored in the file system, for example.
I have attached a backup and restore document for 5.1 that should help you out. Even if you're not on 5.1, the only difference between this document and the 5.0 was the references to the install path. 5.1 can be installed anywhere, where 5.0 was still stuck on the D drive.
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